Serving Northeast OH, Northwest PA & Southwest NY, Meadville, Harborcreek, Erie
Job Opportunities
Office Assistant - Chardon, OH Office
Success Determined by:
- Records information from all customer interactions into our CRM or Teams with 90% accuracy.
- 100% responsible for scheduling Preconstruction and Annual Service appointments as needed with 90% accuracy.
- Reaches out to Customers as needed for project management and campaigns.
- 100% responsible for taking care of office/facilities and facilitating inside sales of products and materials for Estimator as customers come to our Chardon, Ohio location.
- Responds consistently within 2 rings to all incoming calls, texts, web inquiries, and emails, handles the issue if possible (scheduling appointment, taking a payment, answering a question) or transfers to the appropriate team member as needed.
Key Responsibilities
Office & Facility Management
- Welcome all guests, clients, and team members with warmth, courtesy, and professionalism.
- Ensure the lobby, reception, and shared spaces are clean, organized, and always guest-ready.
- Take Customers through in house show room to view as needed.
- Provide a positive, polished atmosphere that reflects DBC’s brand and core values.
- Serve as a primary customer touchpoint, supporting a seamless start-to-finish experience.
- Monitor and reorder office supplies regularly, ensuring proper inventory levels while staying within the office budget.
- Keep supply areas clean and organized.
- Coordinate light maintenance requests or vendor interactions as needed.
- Sort and distribute mail and packages.
- Help with filing, scanning, data entry, and other administrative tasks.
- Support office meetings and small projects as requested.
Marketing & Team Support
- Assist with preparation, setup, and logistics for DBC home shows required.
- Participate in continuous training on customer service best practices and appointment-setting skills.
- Stay up to date on new processes, scripts, and standards from Contractor Nation that elevate the customer experience.
- Collaborate with the Appointment Center Manager and customer service teams to improve workflow.
Appointment Center Support
- Act as backup for the Appointment Center Manager, assisting in setting initial project appointments.
- Schedule and coordinate pre-construction appointments with clients and internal teams.
- Schedule and coordinate service appointments with clients and service department
Qualifications:
- 2+ years previous experience in reception, call center, appointment scheduling, or sales support is required.
- Ability to manage projects, communication, or data from start to completion.
- Experience with CRM software and Microsoft Office required.
- Strong interpersonal communication and a warm, polished professional demeanor.
- Ability to multitask effectively in a busy environment.
- Professional appearance and reliability.
- Willingness to participate in ongoing training and skill development.
- Ability to work both independently and as part of a team.
- Strong organizational and multitasking abilities.
Physical Requirements:
- Seeing – Must have sufficient visual ability to read information on a computer screen.
- Hearing – Must be able to hear well enough to communicate via telephone and in person.
- Grasping/Feeling – Must be able to operate a computer and telephone efficiently.
This role is primarily sedentary, with occasional requirements for walking, standing, and lifting objects weighing up to 20 pounds.
Compensation, Hours & Benefits:
- Rate $17.00-19.50/hour
- Schedule: Monday-Friday, 10am-5pm.
- Weekend Hours: 2 hours remote work on 2 Saturdays per month currently required.<span class="EOP SCXW78589808 BCX0" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 17.2667px;" data-ccp-props="{"134233279":tr
Additional Information
Job Type: Full-time
Experience: Experience Required
Contact Information
Name: Autumn Frazier
Phone: 1-814-572-2760
Email: [email protected]
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our service area
We serve the following areas
- Amherst
- Ashland
- Attica
- Bellevue
- Bellville
- Berlin Heights
- Butler
- Castalia
- Collins
- Crestline
- Flat Rock
- Fredericktown
- Galion
- Glenmont
- Greenwich
- Hayesville
- Huron
- Jeromesville
- Kelleys Island
- Kipton
- Lakeville
- Lorain
- Loudonville
- Lucas
- Mansfield
- Milan
- Monroeville
- Nankin
- Nashville
- New Haven
- New London
- North Fairfield
- Norwalk
- Nova
- Oberlin
- Ontario
- Perrysville
- Plymouth
- Polk
- Sandusky
- Savannah
- Shelby
- Shiloh
- Sullivan
- Tiro
- Vermilion
- Vickery
- Wakeman
- Wellington
- Willard
